FFMA: 2005 Operations Seminar

Seminar Agenda:

Wednesday, September 14th, 2005
8:30am - 9:30am	Continental Breakfast and Ice Breaker
9:30am - 11:30am	Opening Session Creating the Experience: From the First Contact Point Through the End of the Event Marketing - Michael Kilgore, TBPAC FOH - Gary Nowick, BPCA Operations - Tom Prais, The Lakeland Center New Patrons - George Woods
11:30am - 12:00pm	a.) To Be Determined b.) Facility Assessment and Long-Term Capital Forecasting John H. zumBrunnen, www.zumbrunnen.com
12:30pm - 1:45pm	Lunch and TBPAC Tour	Center Stage Cafe
2:00pm - 3:30pm	a.) Data Collection Methods and Ways to Utilize Your Patron Base b.) Catering: Discussing Innovative Ways to Increase Revenue/Space Utilization Bernie Kloppenberg Cynthia Williams
3:30pm - 4:30pm	a.) Closing Sessions b.) Ask The Boss Mike LaPan, Robert Friedman
4:30pm - 6:00pm	Reception	Center Stage Cafe

Conference Registration:

Registration for this conference is $25 for Students and FFMA Member Facilities or Staff, $35.00 for Non-Member Facilities. Please download and complete the Conference Registration Form. Deadline is September 6, 2005.

To register, mail, fax, or email the completed registration form to:

Tampa Bay Performing Arts Center
c/o Judy Joseph
PO Box 518
Tampa, FL 33601-0518

Fax: (813) 222-1057
Email: judy.joseph@tbpac.org

Driving Directions:

Map of 1010 North W.C. MacInnes Place,
Tampa, FL 33602

From St. Petersburg (the south): Take the Bayside Bridge (S.R. 611) north to McMullen-Booth Road. Turn right on Ruth Eckerd Hall Drive.

From Tampa (the east): Take the Courtney Campbell Causeway (S.R. 60) & turn right (north) at McMullen-Booth Road. Turn right on Ruth Eckerd Hall Drive..

From Tarpon Springs (the north): Head south on Eastlake Road (S.R. 611), which becomes McMullen-Booth Road. Turn left on Ruth Eckerd Hall Drive.

Hotel Information:

The Marriot Courtyard, 102 E. Cass Street, Tampa, FL, 33602, has extended a rate of 74.00 per night for FFMA. For reservations, please call (813) 221-4224. Be sure to mention that you are with the Florida Facility Managers Association to receive the room discount.

Sailport Resort, 2506 North Rocky Point Drive, Tampa, FL 33607, has extended a rate of $49.00 on the water. Make reservations with Maureen at 800-255-9599 or 813-281-9599. Her email address is msauer@sailport.com. www.sailport.com